General FAQ's
What is Hamdan Scents?
Hamdan Scents is a local fragrance business based in Pakistan, offering a wide range of quality perfumes with convenient delivery options across the country.
Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery (COD) for all orders. However, for orders above PKR 5000, we require advance payment for the amount exceeding PKR 5000.
How can I inspect my order before paying?
We provide a first check and then pay option, allowing you to inspect the product before making payment.
What if I’m not satisfied with the scent or its lasting?
If the lasting of the product is less than described, you may return it within 7 days.
Shipping and Delivery
How long does shipping take?
Delivery typically takes 2-3 days for major cities and 5-7 days for remote areas.
Is there a delivery fee?
No, there is no delivery fee. We offer free delivery on all orders!
Do you deliver nationwide?
Yes, we deliver all over Pakistan.
Can I track my order?
Yes, after your order is dispatched, we will provide tracking details at your email to keep you updated on the delivery status.
Product and Quality
How long do your perfumes last?
Our perfumes are crafted to provide a lasting fragrance of up to 24 hours, keeping you refreshed all day.
Are your products original?
We aim to provide high-quality fragrances inspired by premium scents. Please check each product description for details.
Returns and Refunds
Can I return a product if I am unsatisfied?
Yes, if the scent’s lasting does not meet the description, we accept returns. Please contact us to initiate the process.
How do I request a refund?
Once we receive your returned item and confirm it meets our policy, we will process your refund. Please allow a few days for the refund to reflect in your account.
Contact and Support
How can I reach customer support?
You can contact our customer support team by email at hamdanscents@gmail.com or call us at +92-320-9498460.